Service & customer orientation
We offer training and seminars on the topics of service and customer service.
Extensive expertise for customer-oriented workflows
Good service contributes significantly to customer satisfaction and thus to the success of a company. That's why we teach methods on how to offer your customers holistic services without appearing pushy. Discover our seminar offers:

Tackling and solving problems effectively

Appreciative relationship + communication in the company

Quick-witted and relaxed in conversation

Prof. Behaviour on the phone

Inspiring customers - customer orientation in the logistics environment

Complaints as an opportunity - professional complaints handling

Professional sales talks for service and order taking

Communicate confidently with customers

Getting angry makes you even angrier (anti-annoyance training)
