Service & customer orientation
We offer training and seminars on the topics of service and customer service.
Extensive expertise for customer-oriented workflows
Good service contributes significantly to customer satisfaction and thus to the success of a company. That's why we teach methods on how to offer your customers holistic services without appearing pushy. Discover our seminar offers:
![Image](https://lobraco.eu/wp-content/uploads/2021/06/service-operators-7N5XYQW.jpg)
Prof. Behaviour on the phone
![Image](https://lobraco.eu/wp-content/uploads/2021/06/customer-service-FZD9DDS.jpg)
Inspiring customers - customer orientation in the logistics environment
![Image](https://lobraco.eu/wp-content/uploads/2021/06/working-and-talking-on-the-phone-94W5LPK.jpg)
Complaints as an opportunity - professional complaints handling
![Image](https://lobraco.eu/wp-content/uploads/2021/06/laughing-businesswoman-wearing-telephone-headset-t-SDS8Q3M.jpg)
Professional sales talks for service and order taking
![Image](https://lobraco.eu/wp-content/uploads/2021/06/mature-businessman-wearing-telephone-headset-talki-YSMBXLQ-scaled.jpg)
Complaint management as an opportunity to optimize processes
![Image](https://lobraco.eu/wp-content/uploads/2022/02/Depositphotos_156632092_L.jpg)
Getting angry makes you even angrier (anti-annoyance training)
![Image](https://lobraco.eu/wp-content/uploads/2024/04/AdobeStock_276831752.jpg)
Communicate confidently with customers
![Image](https://lobraco.eu/wp-content/uploads/2024/04/AdobeStock_267219352.jpg)