Service & customer orientation
We offer training and seminars on the topics of service and customer service.
Extensive expertise for customer-oriented workflows
Good service contributes significantly to customer satisfaction and thus to the success of a company. That's why we teach methods on how to offer your customers holistic services without appearing pushy. Discover our seminar offers:
Prof. Behaviour on the phone
Inspiring customers - customer orientation in the logistics environment
Complaints as an opportunity - professional complaints handling
Professional sales talks for service and order taking
Complaint management as an opportunity to optimize processes
Getting angry makes you even angrier (anti-annoyance training)
Communicate confidently with customers
