It is usually only afterwards that you remember what would have been a good and appropriate response or reaction. That's why this seminar trains quick-wittedness and composure. You will practise confidently expressing your own opinion and not being flustered by killer phrases or personal attacks. The seminar focuses on the appropriate response - that means first thinking and then responding appropriately.
Learning objectives
Confidently dealing with verbal challenges: Participants learn how to respond quickly and appropriately to verbally challenging situations and killer phrases in order to de-escalate the conversation and maintain control.Recognizing and defending against verbal attacks: Participants acquire the ability to recognize verbal attacks quickly and respond to them confidently in order to strengthen their position and avoid escalation.
Setting clear boundaries: Participants practise how to set clear boundaries in conversations and conflict situations while communicating responsibly and respectfully.
Dealing calmly with shock: Participants develop strategies for dealing with personal attacks or shock in a calm and professional manner without losing control of their reactions.
Use of standard responses: Participants create and practise the use of a "toolbox" of standard responses that they can use quickly and confidently in critical situations.
Promoting positive communication: Participants learn positive communication techniques that also help to find solutions and maintain relationships in conflict discussions.
Contents
- Reaction options to verbally challenging situations and killer phrases- Recognize verbal attacks quickly and react confidently
- Setting boundaries and communicating responsibly
- Dealing with shock calmly and responding professionally
- Standard answers as a toolbox for your pocket
- Positive communication, also in conflict discussions
Seminar format
