In order acceptance and service, employees have regular contact with existing and new customers.
There is an opportunity here to make MORE of the current customer relationship.
A well-structured sales pitch can help to develop the customer further, generate new business or place additional services with the customer through "cross-selling".
The training is the basic sales training for all employees with regular telephone customer contact.
In addition to imparting theoretical knowledge about how to conduct a professional and structured sales call, it also focuses on personal requirements and the right attitude towards sales.
This compact and efficient training measure enables participants to get started very quickly with active sales work on the telephone.
Active cross-selling leads to more sales by placing additional services with the customer. The improvement in performance is visible in the short term.
Learning objectives
Being able to conduct structured sales talksCarry out needs analyses efficiently
Being able to use benefit/advantage arguments profitably
Be able to use cross-selling methods
Contents
- Modern business etiquette- Preparation of sales talks
- Concrete and confident conversation starters
- Benefit/advantage argumentation
- Price quotation, price negotiation
- Closing techniques
Seminar format
