Customer XY simply doesn't understand the correct consignment declaration. The colleague is sick again because the weekend is approaching. The partner haulage company refuses to recognise the special trip and the boss has promised a customer things for the umpteenth time that are absolutely not feasible.
If someone then calls out to you: "Hey, relax", then all of a sudden your hair stands on end and you feel like a coffee machine on the verge of boiling point.
Learning objectives
You expose your personal stimulus-response scheme.You will learn and train strategies to be shorter, less and less often angry in the future.
You act confidently with yourself and with your environment.
You remain more relaxed and finally "score points" again with your professional competence.
You improve your quality of work and everyday life.
Contents
- Aggression, anger, rage and resentment ‐ triggers and causes- Controlled anger ‐ act, not react
- Harnessing the positive power of aggression
- The body's memory ‐ how to unlearn anger little by little
- Dealing efficiently with cholerics, troublemakers, know-it-alls and bitches
- 10 immediately effective anti-annoyance strategies ‐ to get annoyed less, shorter and less often
- Exercises on the "hot chair
- Action plan ‐ for implementing the contents
Seminar format
