Customer XY simply doesn't understand the correct shipment declaration. The colleague is sick again because the weekend is approaching. The partner forwarding company refuses to recognize the special trip and the boss has promised a customer for the umpteenth time things that are absolutely not feasible.
Stop getting annoyed.
In this seminar, you will learn how to stay calm in tense situations and improve the quality of your work and everyday life with effective strategies.
Learning objectives
You expose your personal stimulus-response scheme.You will learn and train strategies to be shorter, less and less often angry in the future.
You act confidently with yourself and with your environment.
You can use your professional expertise again without restriction or distraction
Contents
- Aggression, anger, rage and resentment ‐ triggers and causes- Controlled anger ‐ act, not react
- Harnessing the positive power of aggression
- The body's memory ‐ how to unlearn anger little by little
- 10 immediately effective anti-annoyance strategies ‐ to get annoyed less, shorter and less often
- Exercises on the "hot chair
- Action plan ‐ for implementing the contents
Seminar format
