In the fast pace of everyday working life, everyone is busy completing their tasks and work as quickly and as well as possible. Often, however, you are not solely responsible for one thing, but colleagues, other departments or divisions have to work hand in hand to get things done. This collaboration does not always run smoothly and without conflict. Under stress, there is also little time to communicate sufficiently, to build up understanding for the situation of others and to reflect on one's own communication behavior. This results in frictional losses in cooperation and poor communication. "Be the change you want to see in communication"! The aim is to develop mutual understanding, to communicate empathetically and appreciatively and to proactively resolve conflicts and resistance and even gain added value from them. After this seminar, you will find it easier to approach others, look for solutions together and you will even be a driver of appreciative and open communication within the company, resulting in better added value and less stress.
Learning objectives
The aim is to develop mutual understanding, to communicate in an empathetic and appreciative manner and to proactively resolve conflicts and resistance and even gain added value from them. After this seminar, you will find it easier to approach others, look for solutions together and you will even be a driver of appreciative and open communication within the company, resulting in better value creation and less stress.Contents
- Uncovering the challenges of daily interaction- Basics of communication
- Giving and receiving appreciative feedback
- I-messages with a brief excursus on NVC
- Recognizing, understanding and managing resistance
- Getting to know and understand different "communication types"
- Active listening, changing perspectives, developing an understanding of stakeholders
- Saying "no" with appreciation
- Understanding and mediating conflicts
- Create win-win situations
- About the difficulty of reacting differently than usual
Seminar format
