When you pick up the phone, you always "make an impact".
After this seminar, you will be able to consciously choose your level of effectiveness and use it effectively.
You will learn and improve your ability to promote the receptiveness of the desired message through meaningful communication and thus reliably achieve your personal call goals.
Learning objectives
Checking and improving your own impact on the phoneConveying a positive impression to the other person
Conducting goal-oriented telephone conversations
Sensitization for the different concerns of the interlocutor
Mastering difficult conversational situations sensitively and confidently
Contents
- What is communication- Elements and levels of communication
- Basics on the phone
- Structure and procedure of a professional telephone call
- Call interrupter/ call amplifier
- Dealing with difficult conversational situations
- Practical exercises
Seminar format
