Hans Peter Urban

Professional career

After school and studies (Dipl.-Ing.) and International Marketing (MBA), stay in USA, Charlotte SC.

Salesman for capital goods and promotion to sales manager in the consumer goods sector. After a language course and a stay in France, sales management of the German branch of a French direct sales company and further positions in French companies. Parallel licensing as a trainer/coach, self-employed since 2009 with URBANTRAINING - sales training and coaching, customer service, communication. Lecturer for various topics in adult education. KNIGGE Business Trainer since 2014, certified online trainer and coach since 2020.

Trainer

NLP practitioner, master and trainer. Sales training, especially sell-in and sell-out in retail. Specialized in acquisition training and coaching. Telephone customer acquisition and telephone customer service. Various sales training projects in the service, catering and hotel sectors.

Online training and coaching. Sales force recruitment and training. Development and implementation of 'live online workshops' on topics relating to communication, customer service, digitalization and sales.

Lecturer

Teaching assignments for IHK degrees and for further education institutions, both as face-to-face and online courses: e.g. sales management for business economists, personnel management and development,

Cooperation within the company, business management, conflict management and communication,

Lecturer for "Operative Professional" for the German Armed Forces.