In sales, one thing counts above all: trust.
In an industry such as logistics, which thrives on close cooperation and long-term partnerships, professional relationship management is crucial for success.
Our practice-oriented training teaches you the most important strategies for building, maintaining and expanding trusting customer relationships
Learning objectives
More effective customer communication: Improve your ability to respond to your customers' needs.Stronger customer loyalty: Develop sustainable relationships that lead to recurring business.
More sales deals: A better understanding of your customers will increase your closing rate and your sales targets.
Contents
- What are the strengths of my product?- Selling benefits instead of features: how do I do it?
- Customer analysis: recognizing and assessing customer types
- How do I build on an existing successful customer relationship?
- What alarm signals does the customer send before he leaves?
- Losing customers: how do I get them back?
- Complaint management and conflict resolution
Seminar format
