Scheduling is one of the central interfaces in the company, everyone (colleagues & customers) needs information.
What does this mean for dispatch communication?
Expectations must be met, and the recipient is relatively indifferent to environmental variables (stress, noise level, motivation, etc.)!
This is where the training comes in.
Learning objectives
Being able to have productive and constructive conversations"Strength lies in tranquillity"
Being able to manage relationships
Understanding needs (own & colleagues/customers)
and deal with it positively.
Conduct goal-oriented conversations
Contents
- My role in the disposition- Interface / control center
- Customer orientation in scheduling
- Relationship with colleagues and subcontractor drivers
- What does partnership mean
- Unfair conversation practices
- Have difficult conversations!
Seminar format
