Artificial intelligence is fundamentally changing customer service ‐ faster, more targeted and more personalized. In this seminar, you will learn how AI can already be used today to evaluate customer data, analyze the mood of conversations and automatically respond to inquiries. You will get to know practical fields of application ‐ from AI-supported FAQs to virtual assistants and automated workflows. We also take a look at technical requirements, data quality and the limits of AI use in customer contact.
Learning objectives
Cost and time savingsIncreasing legal certainty through intelligent support
Competitive advantage through early digitalization
Concrete approaches for your company
Contents
Application examples:AI for evaluating customer data, voice evaluation for sentiment analysis, evaluation of questions/emails and creation of FAQs)
What can I already realize today?
-Speech / word & tonality evaluation
-Customer Service Training
-AI as an assistant for customer communication
Outlook and limits in the use of AI:
- "clean" data, customer data records, structures, technology, framework conditions
AI-supported workflow to relieve the CS :
AI 24/7 standard workflow vs. workflow with human contact)
Seminar format
