Conflict management
Conflict management
Where people create with each other, they create for themselves" (Friedemann Schulz von Thun).
How often do you wish you could be more calm and quick-witted in challenging situations?
In our daily contact with customers - whether on the phone, in the shop, at the checkout or in the restaurant - there are often situations in which we reach the limits of our personal resilience. In order to avoid pain, injuries or aggression, we then avoid confrontations and often take the emotions home with us.
Do you know such situations?
Contact us today and book the seminar Conflict Management. https://lobraco.eu/seminar/konfliktmanagement/
After this seminar, you will be better able to deal with the stress of difficult customer and guest conversations, which will lead to higher motivation and composure. You will feel competent and confident.
