Soon they will be here, your new career starters.
Soon they will be here, your new career starters.
Education is an important investment in the future.
After the first "hello" and a journey of discovery through the company, integration into the team begins. We help your trainees to arrive and find their place in your company. With our training topics, we support you in demanding and promoting your newcomers.
Talk to us.
Business etiquette
- Who and what is my company?
- What is the importance of an external customer and what is the importance of an internal customer?
- A little etiquette guide for everyday work and on the phone
- Communication and conversation aids in everyday working life
- Basics of correspondence by e-mail
- Optional: The ABC of logistics - from unloading in the hall to the tasks of the customs department
Telephone training
- Importance of the telephone
- The "how" of communication
- Customer perspective
- Positive and negative formulations
- Complaints are opportunities
- Inspire customers on the phone
Welcome to (general cargo) logistics - basics for career starters
- Our journey through the new world of freight forwarding
- We in our company
- Networks in our forwarding agency
- Your company" brand
- What does sales mean in the forwarding world
- Products in our company
- Consignment history from A - Z (physical & digital)
- Documents in day-to-day business
- (ADR the 9 Classes Puzzle)
- Use and effect of language and voice on the phone
- Customs base (I am emigrating to...)
- Liability & Insurance
